About us
STEPHENS is a Chilean customs agency with more than 75 years of continuous operation. Today that track record is combined with AEO certification, our own tracking technology and presence across Chile — Arica to Punta Arenas, with our own staff, serving importers and exporters.
STEPHENS Customs Agency was founded in 1949 and is one of the three largest customs agencies in Chile, with more than 200 in-house professionals and coverage from Arica to Punta Arenas. It is AEO-certified by Chile Customs and operates a comprehensive compliance model (Law 20.393).
Mission and vision
«To lead the evolution of foreign trade with the Client at the center of our decisions, delivering integral, personalized solutions backed by innovative technology.»
«To be the trusted strategic partner for our Clients in the world of foreign trade, providing integral, personalized and efficient solutions that drive their success.»
What drives us
Every clearance carries someone's business behind it. We act accordingly.
We anticipate problems before they become delays or fines.
One team from the executive to the port — no silos in your operation.
We deliver the what (objectives) and the how (standard of service).
We optimize costs daily — ours and your operation's.
Crime Prevention Model (Law 20.393), zero-tolerance policy on drugs and alcohol, AEO certification in force and ACHS certification of Karin Law implementation.
ACHS certified (June 2026) that STEPHENS complies with all provisions of Law 21.643: a workplace free of harassment and violence, verified on site. Taking care of our people is part of the service standard.
Our backing
We don't need to promise: we have spent nearly eight decades proving it. Our track record, the trust of our clients and the authority's certification speak for us.
Since 1949, without interruption, accompanying Chile's foreign trade until becoming one of the country's three largest customs agencies.
Large companies and multinationals in retail, mining, agriculture, wine and consumer goods entrust their operations to Stephens, with a satisfaction score of 9.8/10.
More than 200 in-house professionals in continuous training, including a diploma program in Modern Customs Management with PUCV university.
Book a meeting or send us a message — a real executive replies.
